01
Confidential workflows
Security-first design
Problem. Internal systems required strict confidentiality.
Solution. Designed flows with access control, clear permissions and secure architecture.
BJC Health
Internal Web Platform & Website Maintenance
BJC Health required ongoing website maintenance and the development of a confidential internal-use platform. I worked as the Lead Designer from 2022–2023, focusing on web interfaces, complete structural architecture and user flows.
My role was to design and streamline the internal platform’s usability while ensuring the external website remained consistent and reliable.
- Role
- Lead Designer | Web Interfaces
- Duration
- 2022 – 2023
- Platforms
- Responsive Web
- Markets
- Internal platform (confidential), public-facing website
- Scope
- Website maintenance, internal web platform design, architecture and user flows
01 — the challenge
Designing for confidentiality and usability
- Internal complexity. The internal platform required secure, intuitive flows for staff use.
- Structural clarity. Architecture had to support multiple user types and workflows.
- Consistency. External website maintenance needed alignment with brand standards.
The goal was to deliver confidential, reliable and user-friendly web experiences.
02 — my role
Lead designer for internal systems
I directed the design of the internal platform and supported external website maintenance.
- Defined structural architecture for internal workflows
- Designed user flows for multiple staff roles
- Created responsive web interfaces
- Maintained external website consistency
- Collaborated with IT and compliance teams
03 — approach
Principles that guided solutions
Each principle below shaped how challenges were solved.
02
Streamlined user flows
Clarity in navigation
Problem. Staff needed efficient workflows across complex tasks.
Solution. Created intuitive flows, simplified navigation and reduced redundancy.
03
Maintaining brand consistency
Unified standards
Problem. External website updates risked inconsistency.
Solution. Applied brand guidelines rigorously across all updates and interfaces.
04 — impact
What was delivered
- Confidential internal platform with secure workflows
- Streamlined user flows for staff efficiency
- Consistent external website aligned with brand standards
Specific details are confidential due to project sensitivity.
05 — reflection
What I took from it
This project reinforced the importance of confidentiality, clarity and consistency in healthcare-related systems. It sharpened my ability to:
- Design secure internal platforms
- Architect complex workflows with clarity
- Balance internal usability with external brand consistency