Design Engineer | UI/UX Designer
MBA, Customer Experience
Master of Business Administration - Customer Experience
Focused on advanced strategies and methodologies for enhancing customer experience. It combines theoretical knowledge with practical application to develop skills in customer journey mapping, service design, and experiential management. Covering enough skills to lead and innovate in creating exceptional customer experiences across various industries.
Thesis
Indra Colombia - Addressing Employee Turnover Challenges
Indra Colombia, a leading consulting and technology firm, has faced significant employee turnover challenges, with rates reaching up to 27% in some roles. This high turnover has impacted talent retention and employee satisfaction. To address these issues, We proposed a comprehensive onboarding strategy that includes individual mentorship, recognition and rewards systems, and continuous integration activities to enhance employee engagement and retention.
Bachelor's Degree
BE, Design & Communication
Focused on web page design, digital media, and information resources. Engaging in activities as Website Design, Video Editing, Graphic Design, and Website Programming.
Covering essential skills in marketing, digital marketing, and user experience design (UED), with hands-on experience using tools such as Adobe Creating Cloud Applications.
Certifications
UX Certification
Highlighting advanced proficiency in user experience design. With training in user research, prototyping, and usability testing.
SEO Certification
Enhancing knowledge in search engine optimization (SEO) using HubSpot’s tools and methodologies. Focusing on improving strategies for online visibility and driving organic traffic.
UI/UX Certification Work
Sanvet! - Simplifying Pet Care Management
Responsive Website
Cheky - Your Guide to First-Time Parenting
Responsive Website
BigBBQ - Quick and Easy Food Ordering
Mobile Application